SERVICES

Our services improve the patient experience on your brand, strengthen the performance of your executing partners, and build your organization’s internal literacy in medication taking behavior and patient experience - helping you deliver on your brand’s promise in the real-world.

contact us

CORPORATE TRAINING IN PATIENT EXPERIENCE AND BEHAVIOR

Training in call effectiveness

PPLE’s training provides a practical, psychology-informed foundation for your teams. We help employees across your organization understand the human side of being on therapy, enabling better decisions for patients and the brand. We offer the following training modules, all health psychology informed:

  • Annual employee (re)certification: Foundations: Real-World-Patient for Biopharma (Patient-Centricity training)

  • Focus 1: Engagement & Adherence Experience Design

  • Focus 2: Effective Conversations for Patient Engagement Specialists/Nurses

EXPERIENCE DESIGN AND OPTIMIZATION

A video call with a patient to support patient engagement and adherence. A program nurse navigator explains the correct medication regimen and offers tips to remember to take it.

We design and optimize the patient experience on your brand, to improve engagement, adherence, and outcomes. Whether you are creating a new program or enhancing existing outreach, we bring expertise in patient experience, psychology, messaging, and technology to support, educate and empower people while using your brand. PPLE helps to:

  • Design and bring to life new patient engagement brand experiences

  • Review and improve existing engagement design, call quality, and content for effectiveness, behavior change, and patient impact

  • Train staff to improve patient engagement call quality

VENDOR EFFECTIVENESS

Review vendor submissions

PPLE helps you to maximize the value of your external partners by aligning execution to program goals, KPIs, designs and messaging. PPLE will:

  • Advise pharma teams on selecting, managing, and optimizing vendors for real-world impact

  • Evaluate vendor technology and proposed solutions

PRODUCT MANAGEMENT

Whiteboarding the roadmap

PPLE helps organizations build product-led capabilities by clarifying vision and establishing frameworks that drive smarter decisions and consistent impact.

  • Product Management services for CRM and patient engagement technology

  • Implement concept validation & product governance framework